Frequently Asked Questions

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How does the "Sign me in automatically" work?
The "Sign me in automatically" is optional, it saves your username and password on your computer and every time you access the page you will be automatically logged in.
What happens if I forget my password?
If you forget your password, please click on the 'Forgot your Password?' link of the front of the directory or on the sponsor login page. The password recovery email will be sent to the email address provided from your Contact Information. The email will contain a link which will redirect the user to the 'Manage Account' section, where the password can be updated.
How can I change my password?
After you are logged in, click on 'Account Settings' link, you will see the "Current Password" field, type your current password in this field and your new password on the fields "Password" and "Retype Password", then hit the submit button.
Am I required to have an account to add items to the site?
Yes. In order to add any item, including free items, to the directory you must have an account. This is because we don't accept anonymous entries on the site. (sorry!)
How can I sign up for an account?
To sign up as a sponsor go to the 'Advertise With Us' link at top menu, select an item and level and click in 'SIGN UP' button. Fill out all fields, write down your username and password for future reference, choose the best payment gateway for you and follow the steps to finish the process. To sign up as a visitor go to 'Sign up | Login' link at top menu, fill out all fields and click in 'Create Account'.
Why am I receiving an 'Account Locked' message?
If you attempt to access your account and type in an incorrect password 5 times the account will lock for 1 hour. This is for security reasons.
What is www.horti.co.za's registered address?
horti.co.za is registered at: Acara Farm, Winery Road, Nr Raithby, Stellenbosch, Western Cape, South Africa.
What happens to the personal details I give you? (Privacy policy)
Please be assured that we will never share or sell your personal details without your express permission. We will however occasionally use it to send emails to you - company news, updates or service information etc. Please note that at any time, you may unsubscribe from receiving future emails. Detailed unsubscribe information is given at the bottom of these emails. Alternatively, please contact us.
HELP! I need help! What do I do now!?
Stay calm! We're here to help! :-) Just drop us an email; fiona@horti.co.za. Or call us: 084 958 5074.
I'm an advertiser on www.horti.co.za, how can I promote my company even more - for free?
There are a variety of ways to get more visibility - all for free! 1) Ask someone to write a review of your company or product. This will give you visibility on the home page immediately. 2) Let us know some news about your company. This could get posted in the monthly newsletter. Again - promotion to a large audience for free. 3) Let us know about a deal/bargain or offer on your company products or services. People are always keen on a bargain! 4) Advertise your vacancy on the site - again this is for free, and gives your company visibility. OR Talk to us! Maybe we can help by putting you in touch with symbiotic products/services/companies.